ParentVUE FAQ's
ParentVUE FAQ
ParentVUE FAQ![]()
ParentVUE FAQ
Do I have to go to my child’s school to get the information necessary to create a ParentVUE Account?
Yes. We want to make sure that your child’s information is secure, so this needs to be an in-person transaction.
I never got around to activating my ParentVUE account last school year. Do I need a new activation code?
Yes, the codes had expiration dates, so you will need to visit the front office of your child’s school to obtain a new code.
What do I do if I forgot my login information or I feel my account has been compromised?
A: You can request a new password from the ParentVUE login page. If you continue to have difficulties, contact your student’s school office as soon as possible to make arrangements for ParentVUE account reactivation. Please bring photo identification to the school at the time of the request. This protocol is established for the safety/security of the student records.
Can I change my ParentVUE password?
Yes, you may change your password directly on the the ParentVUE login page by clicking the "Forgot Password" link.
How come grades are entered every few days for one of my children, whereas for my other child, it’s less frequently?
Given the variety of classroom and instructional reasons, some grade books may be updated more frequently than others. For example, due to the complexity of the assignment and the time it takes to ensure that the scoring is careful and thorough, some assignments, such as research papers or special projects, may take longer to grade than others.
I’m concerned about the fluctuation from day to day/week to week when it comes to my child’s overall grade. Why does it change so often?
Course grades may seem inaccurate or fluctuate from day to day/week to week for several reasons:
- Early in the grading period, there may be fewer graded assignments, and so occasional high or low grades will have a greater influence on the cumulative grade/score.
- Teachers may have weighted some assignments more than others – so certain assignments may count more heavily towards a cumulative grade.
- Teachers may allow students to redo an assignment in certain circumstances. Assignment scores and cumulative grades may increase as a result. Or it might just be that updates, changes, or corrections are being made to the grade book.
Whom should I contact if I have a question about the information I see on ParentVUE?
Grades for class assignments during the current semester: Talk with your student first. If you still have questions, you may call your child's teacher or email him/her. General attendance questions should be directed to your school’s attendance clerk (front office).
What is Synergy Education?
Synergy Education is the student information system that GJUESD uses to manage information such as student enrollment, grades, attendance, demographic data, scheduling, etc. Since Synergy is web-based, some of this information can be easily and securely shared with parents and students.
What is the ParentVUE/StudentVUE?
ParentVUE web portal is a feature of Synergy Education that provides legal parents/guardians immediate access to grades, test scores, class assignments, and attendance. ParentVUE is designed to improve communication about your child’s academic progress. Parents/guardians and teachers can use the portal to message one another in real-time. Additionally, parents/guardians will also be able to update their contact information along with registering their student(s) each year by using the online registration form available in ParentVUE. StudentVUE is the student version of ParentVUE. It has the same functionality and is designed to be used by students.
How does one get ParentVUE access?
All current legal parents/guardians will receive an email containing instructions for activating their ParentVUE accounts. Note: Only current authorized/legal parent/guardian will be given ParentVUE portal access. A valid email address is required to use ParentVUE. Additionally, the ParentVUE mobile app (for both Android or iOS) can be downloaded and used once you have activated your ParentVUE web portal account.
Who can access ParentVUE?
Legal parent(s)/guardian(s) with their username and password may access ParentVUEl. Only one account per parent/guardian is activated regardless of how many students are in the family and will be able to see all students’ information from one login.
Do I need a separate login for each of my students?
No, each parent/guardian receives one ParentVUE account for all students attending any school in GJUESD.
Do I need a new username and password each year if my student is returning?
No, all ParentVUE login information will remain active as long as your student is enrolled in GJUESD.
All children linked to a parent in the District will have their names listed in the menu at the top of the ParentVUE homepage. Click a child’s name to view his/her information.
My spouse and I are separated/divorced. Can we get another username and password for our student’s account?
Yes. Synergy allows all legal guardians to create their own ParentVUE account. Upon activation, each parent establishes a separate and unique username and password. Both parents’ accounts will then be linked to the same student(s).
How do I get push notifications on my app?
All you need to do is login and check on some piece of information for your student. By doing this, your phone will register to start sending push notifications for Synergy Mail messages.
How do I manage my push notifications?
You manage your push notification like you do other notifications for apps in your device settings. You can add other notifications for Synergy besides mail by clicking the gear icon in the lower left corner.
What do the different attendance codes mean?
When can I access ParentVUE?
ParentVUE is available) 24/7. You can use any internet-connected device to access the portal.
Is the ParentVUE/StudentVUE secure?
Yes. In order to access the ParentVUE, the authorized user (parent and/or legal guardian) uses their individual username and their own chosen password. The portal has SSL encryption which provides an additional level of security. Please ensure that your password remains secure and confidential.
